Welcome to Sunn Thai Massage - we're delighted to offer you a serene and rejuvenating massage experience. Please review our booking policy below to ensure a smooth and pleasant visit.

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1. Appointment Booking:

• Bookings can be made online, via phone at +61 404 955 678, or in person at our location.

• We recommend scheduling your appointment in advance to secure your preferred date and time.

• For booking on the same day please make your booking via phone call on +61 404 955 678
   

2. Cancellation and Rescheduling:

• Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

• Cancellations or rescheduling requests with less than 24 hours notice may incur a fee of 50% of the service cost.
   

3. Arrival Time:

• Arrive 10 minutes before your scheduled appointment to allow time for check-in and relaxation.

• Late arrivals may result in a shortened appointment duration to respect the schedules of our therapists and other clients.
   

4. Health and Safety:

• New clients will be asked to complete a brief health questionnaire to ensure a safe and personalized experience.

• Please inform us of any specific health conditions, allergies, or preferences.
   

5. Payment Policy:

• We accept Credit/Debit Card and cash.

• Payment will be taken before each service.
   

6. No-Show Policy:

• Failure to show up for your appointment without prior notification will result in a 100% charge of the service and for "Pay in Person" customer, may result in a ban from our services.
   

7. Special Requests:

• If you have a preference for a specific therapist or massage type, please mention this when booking.
   

Thank you for choosing Sunn Thai Massage. We look forward to providing you with a relaxing and rejuvenating experience.